Refunds and Exchanges

 Refunds and Exchanges

As a consumer and in accordance with the Consumer Contracts Regulations 2013, you can cancel your order and obtain a refund or exchange within fourteen (14) days from delivery. This means you have 14 days after receiving our item for any retuned goods to reach us. 

Only products purchased on Mythologia Perfumes.com can be returned for a refund or an exchange. Any Mythologia Perfumes products bought from another retailer must be returned to their original place of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging with any extra items included in your package enclosed.  If it is so, we will offer a full exchange or refund of the purchase price minus the delivery charge. Please follow perfume  labelling and packaging guidelines of any postal or courier service used, in respect to the item(s) you are returning. There are very specific guidelines for perfume packaging and labelling.  If goods are not returned in a re-sellable condition, we cannot accept your return, as cosmetic items, once opened, cannot be re-sold. Once the pump (spray button) is pushed and perfume sprays out, it means the airlock has been broken so unfortunately we cannot accept a refund if this is the case.

Product(s) should be returned, using a trackable service, at your own cost. The item will be your responsibility until it is signed for at our return address. Please ensure that you obtain proof of postage and tracking as we cannot accept responsibility for any items which are lost in the post.  

To start a return, please contact us at hello@mythologiaperfumes.com 

and we can inform you where to send your return.

We do not accept returns without first contacting us at the above email address.

We will notify you once we’ve received and checked your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return and you still have not received your refund, please contact us at hello@mythologiaperfumes.com

If a refund is refused, you can arrange for the item(s) to be sent back to you at your own cost, using a trackable service. 

Damages and other issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Sample packs

Custom made or personalized items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.